Terms of service

Article 1- Parties

1.1. Seller Name: Vesna Design

Address: Atatürk Mah. Ufuk Sok. No:4 Ümraniye/Istanbul

Phone: 05372910855

Email: info@vesnadesign.com.tr

1.2. Buyer Name – Surname: TR ID Number: Address: Phone: E-mail: Article 2- Subject The subject of this agreement is to determine the rights and obligations of the parties in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts regarding the sale and delivery of the product, the qualities and sales price of which are specified below, ordered electronically by the BUYER from the SELLER'S website http://vesnadesign.com.tr.

The Buyer acknowledges and declares that they have been informed by the seller in a clear, understandable manner suitable for the internet environment regarding the seller's name, title, full address, telephone and other access information, basic characteristics of the goods subject to sale, sales price including taxes, payment method, delivery conditions and costs, etc., all preliminary information regarding the goods and the exercise of the right of "withdrawal" and how to use this right, official authorities where they can submit their complaints and objections, etc., that they have confirmed this preliminary information electronically and subsequently ordered the goods in accordance with the provisions of this agreement.

The preliminary information on the http://vesnadesign.com.tr website and the invoice issued upon the order placed by the buyer are integral parts of this agreement.

Article 3- Product/Payment/Delivery Information of the Agreement The type, quantity, brand/model, sales price, payment method, recipient, delivery address, invoice information, and shipping fee of the product(s) purchased electronically are as follows. The person to be invoiced and the person making the agreement must be the same. The information provided below must be accurate and complete. The buyer agrees to fully compensate for any damages arising from inaccurate or incomplete information and assumes all liability arising from such situations.

The SELLER reserves the right to suspend the order if the information provided by the BUYER does not match the reality. In cases where the SELLER detects a problem with the order and cannot reach the BUYER through the telephone, e-mail, or postal addresses provided, the SELLER shall freeze the execution of the order for 15 (fifteen) days. The BUYER is expected to contact the SELLER regarding the issue during this period. If no response is received from the BUYER within this period, the SELLER shall cancel the order to prevent any damage to either party.

 

Purchased Product(s): Name, code: ; … units

Total Sales Price: …. -TL

Payment Method: Credit Card/Bank Transfer (EFT)

Recipient: Phone Number: Delivery Address: Invoiced Person/Entity: Billing Address: Tax Office: Tax Registration Number: Shipping Fee: … -TL

Article 4- Agreement Date and Force Majeure The agreement date is ../../…., which is the date the order was placed by the buyer.

Situations that do not exist or are not foreseeable at the date of signing the agreement, develop beyond the control of the parties, and make it impossible for one or both parties to fulfill their obligations and responsibilities under the agreement partially or completely or to fulfill them on time (Natural disasters, war, terrorism, uprising, changing legislative provisions, seizure or strike, lockout, significant failure in production and communication facilities, etc.) shall be considered as force majeure. The party experiencing force majeure shall immediately notify the other party in writing.

During the continuation of the force majeure, the parties shall not be held liable for failing to fulfill their obligations. If this force majeure situation continues for 30 (thirty) days, each party shall have the right to terminate the agreement unilaterally.

Article 5- Rights and Obligations of the Seller 5.1. The Seller agrees and undertakes to fulfill the obligations imposed on them in the agreement in accordance with the provisions of Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts, except for force majeure.

5.2. Persons under the age of 18 (eighteen) cannot shop from http://vesnadesign.com.tr. The seller shall take the age specified by the buyer in the agreement as correct. However, the seller shall not be held liable in any way if the buyer misrepresents their age.

5.3. http://vesnadesign.com.tr is not responsible for price inaccuracies caused by system errors. Accordingly, the seller is not responsible for promotion or price errors that may arise due to the system, design, or illegal interventions to the website. All costs related to shipping belong to the buyer. The buyer cannot claim any rights from the seller based on system errors.

5.4. Purchases can be made via credit card (Visa, MasterCard, etc.) or bank transfer at http://vesnadesign.com.tr. Orders for which the transfer is not made within one week from the order date will be canceled. The processing time of orders is not the moment the order is placed, but the moment the necessary collection is made from the credit card account or the transfer (EFT) reaches the bank accounts. Payment methods such as collect-on-delivery or postal checks, carried out without consulting customer services, are not accepted.

Article 6- Rights and Obligations of the Buyer 6.1. The Buyer agrees and undertakes to fulfill the obligations imposed on them in the agreement, except for force majeure.

6.2. By placing an order, the Buyer acknowledges that they have accepted the terms of the business agreement and agrees and undertakes to make the payment in accordance with the payment method specified in the agreement.

6.3. The Buyer acknowledges and declares that they have clear, understandable information via http://vesnadesign.com.tr regarding the seller's details, the basic characteristics of the goods, the sales price including taxes, payment method, delivery conditions and costs, and the right of withdrawal, and that they have confirmed this information electronically.

6.4. Depending on the previous article, the Buyer declares that they have read and informed themselves about the order/payment/usage procedure information at http://vesnadesign.com.tr, which includes product order and payment conditions, product usage instructions, precautions taken against possible situations, and warnings, and that they have given the necessary confirmation electronically.

6.5. If the Buyer wishes to return the purchased product, they agree and undertake not to damage the product or its packaging in any way, not to have opened the package, and to return the original invoice and delivery note at the time of return.

 

Article 7- Order/Payment Procedure Order: After the TL amount (including VAT) of the products added to the shopping cart (total installment amounts in installment transactions) is approved by the buyer, it is processed through the POS of the relevant bank card. Therefore, an order confirmation e-mail is sent to the customer before the orders are dispatched. No shipment is made without sending an Order Confirmation e-mail.

Any disruption in the process or problems that may arise regarding the credit card shall be notified to the buyer via one or more of the telephone/fax/e-mail channels specified in the agreement. If necessary, the buyer may be asked to contact their bank. The processing time of orders is not the moment the order is placed, but the moment the necessary collection is made from the credit card account or the transfer (EFT) reaches the seller's accounts.

Exceptionally, if it is understood that the goods subject to the agreement cannot be supplied for a justified reason and/or a stock problem is encountered, the buyer shall be informed immediately in a clear and understandable manner. Upon their approval, another product of equal quality and price may be sent to the buyer, or according to the buyer's desire and choice; another new product may be sent, the buyer may wait for the product to enter the stocks or for the other obstacle to delivery to be removed, and/or the order may be canceled.

In cases where it becomes impossible to fulfill the obligation to deliver the goods subject to the agreement, the buyer shall be notified of this situation, and the total price paid and any documents putting them under debt, if any, shall be returned to them within ten days at the latest, and the agreement shall be canceled. In such a case, the buyer shall not have any additional material or moral damage claims from the seller.

Payment: At http://vesnadesign.com.tr, buyers who do not wish to use their credit card information on the internet are offered the opportunity to order via cash transfer. In payment by transfer, the buyer can choose the most suitable bank and make the transfer. If an EFT is made, the date of entry into the account will be taken into account. When making a transfer and/or EFT, the "Sender Information" must be the same as the Billing Information and the order number must be written.

After the delivery of the product, if the relevant bank or financial institution does not pay the product price to the Seller due to the unfair or unlawful use of the Buyer's credit card by unauthorized persons in a way not caused by the Buyer's fault, the Buyer is obliged to send the product delivered to them back to the Seller within 10 days. In such cases, shipping costs belong to the Buyer.

If the Buyer has preferred to pay by credit card, the BUYER acknowledges, declares, and undertakes that they will separately confirm the relevant interest rates and information regarding default interest from their bank, and that the provisions regarding interest and default interest will be applied within the scope of the "Credit Card Agreement" between the Bank and the BUYER in accordance with the legislation in force.

Article 8- Shipment/Delivery Procedure Shipment: With the sending of the order confirmation e-mail, the product(s) are handed over to the courier company with which the seller has an agreement.

Delivery: The product(s) will be delivered to the buyer's address by the courier contracted by the seller. The delivery time is 10 days from the sending of the order confirmation e-mail and the establishment of the agreement. This period may be extended for a maximum of ten days, provided that the buyer is notified in advance in writing or through a continuous data carrier.

Products are sent by telephone notification to regions where courier companies do not provide home delivery.

In regions where the Courier Company makes deliveries once a week, in cases where there are inaccuracies or deficiencies in the shipment information, or in situations such as certain social events and natural disasters, there may be delays in the specified period. The buyer cannot hold the seller liable for these delays. If the product is to be delivered to a person/entity other than the Buyer, the seller is not responsible for any extra shipping costs that may arise from the person/entity not accepting the delivery, inaccuracies in the shipping information, and/or the Buyer not being at the address. If the product(s) have not reached the customer within the specified days, delivery problems must be reported immediately to customer service via the e-mail address.

In case of a damaged package; damaged packages should not be accepted and a report should be filed with the Courier Company official. If the Courier Company official is of the opinion that the package is not damaged, the buyer has the right to open the package there, check that the products are delivered undamaged, and request that the situation be recorded with a report. After the package is received by the Buyer, it is accepted that the Courier Company has fully performed its duty. If the package has not been accepted and a report has been filed, the situation should be reported to the seller's Customer Service as soon as possible, along with the copy of the report remaining with the Buyer.