Shipping policy

How much is the shipping fee?

The shipping fee is calculated and reflected on your invoice during the checkout process on vesnadesign.com.tr.

When will my order arrive?

Your order will be delivered within an average of 3-4 business days following the end of the campaign period for the product you purchased. You can track your orders under the "My Recent Orders" tab in the "My Account" section. Once your order is dispatched, you can monitor its status via the "Where is my Cargo?" link. Additionally, the courier company will notify you via SMS when your package is out for delivery.

What are the delivery hours?

Your order will be delivered to your specified address by Sürat Kargo (Note: Updated based on your courier info below) between 09:00 AM and 05:00 PM during working days (Monday to Saturday).

Can I change my delivery address?

To check the status of your order, please visit the "My Account" tab on the homepage. If your order status is "Order Received," you can change your delivery address. To provide your new address, you can [click here] or contact us at +90 537 291 0855.

Can I change the recipient of my order?

If your order status is still "Order Received," you may update the recipient information. You can submit the new recipient details by [clicking here] or by calling +90 537 291 0855.

My order has been shipped, but I want to change the address.

To enable us to forward your updated address information to the courier company, please [click here] or contact us at +90 537 291 0855.

Do you deliver on public holidays?

Courier companies do not make deliveries on official public holidays.

Can you ship my product earlier?

Delivery times vary depending on the specific product purchased. We highly recommend reading the product descriptions carefully before placing an order for specific lead times.

What happens if I am not at home during delivery?

The courier will attempt delivery at your specified address. If you are not available, a notice will be left informing you that you can collect your package from the nearest branch. If the package is not collected within 3 days, it will be returned to vesnadesign.com.tr.

Which courier company will deliver my order?

vesnadesign.com.tr carries out its shipping operations through Sürat Kargo. Your orders will be delivered to your address via Sürat Kargo.

Why is the invoice attached to the outside of the package?

It is a legal requirement to include the invoice on the outside of the package and to clearly state the recipient's full name.

Do you offer international shipping?

Yes, vesnadesign.com.tr provides worldwide shipping services, primarily serving Turkey and reaching customers all across the globe.